Right of withdrawal ('Terms of Sale' Chapter 4)

4.1 After receiving the order, the purchaser has the right to withdraw from 
the contract entered into with the online store within 14 days.

4.2 The right of withdrawal does not apply if the purchaser is a legal person.

4.3 To exercise the 14-day right of withdrawal, you must not use the ordered 
goods in any way other than is necessary to ensure the nature, characteristics 
and functioning of the goods in the same way you would be allowed to test the 
goods in an actual store.

4.4 If the goods have been used for any purpose other than is necessary to 
ensure the nature, characteristics and functioning of the goods, or if there 
are any signs of use or wear and tear, the online store has the right to lower 
the amount returned in accordance with the decrease in the value of the goods.

4.5 To return the goods, you must submit in free form request of withdrawal to 
the e-mail address: order@ohlalashops.com within 14 days of receiving the 
goods. To support the withdrawal right you need to provide:

Order number

Picture or video material

Reasoning

4.6 The purchaser shall bear the cost of returning the goods, except in cases 
where the reason for the return lies in the fact that a refundable product 
does not comply with the order (e.g. a wrong or defective product).

4.7 The purchaser must return the goods within 14 days of the submission of 
the request of withdrawal or submit evidence that they handed over the goods 
to the carrier within the aforementioned period.

4.8 Upon receiving and examining the returned goods, the online store shall 
return to the purchaser within 14 days all of the payment received from the 
purchaser based on the contract excluding the shipping cost.

4.9 The online store has the right to refuse to make the refund until the 
goods being returned are received and inspected. The purchaser is responsible 
that the returning goods are well packed and arrive in an undamaged condition.

4.10 If the online store receive returning goods without notification and confirming the 
intended return, the purchaser’s  withdrawal right is rejected automatically 
and payment is not a subject to return.

4.11 The online store has the right to withdraw from the sale and demand that 
the goods be returned by the purchaser if the marked price of the goods in the 
online store is significantly lower than the market price of the goods due to 
an error.